Cookie Policy
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By accepting our estimate and scheduling service with Special Touch Landscaping, you have agreed to these terms of service and will comply with them throughout your relationship with Special Touch Landscaping. This is an agreement between Special Touch Landscaping referred to as the contractor and/or we and you referred to as the client and/or you. Contractor and client hereby promise and agree to the following: The contractor agrees to provide the mowing services as agreed and the client (you) agrees to pay the charges specified herein.
Full and Basic services are on a month to month basis, therefore, does not require a yearly contract. Max and Plus service agreements will be for one year from the date of acceptance. The agreement will be automatically extended and renewed on each anniversary date, excluding changes in pricing or the client’s expansion of the scope of service. The credit card or e-check will be billed on the 1st of every month. Special Touch Landscaping provides a 90-day warranty on all landscape and contracting projects. All work will be completed in a substantial manner according to specification submitted per standard practice. Deposits on projects are non-refundable. All work and materials installed is the property of Special Touch Landscaping and is subject to repossession until the balance is paid in full.
Contractor agrees to carry General Liability Insurance with General Aggregate amounts of $1,000,000 and $1,000,000 per occurrence. This agreement which includes a “Description of Service”, “42-week visit calendar for each service address", and the “terms and Conditions” serve as the entire agreement between both parties. Special Touch Landscaping is not responsible for loss related due to “Acts of God” (such as freeze, hurricane, flooding, drought, tornado, hail, rain, etc.). We are not responsible for damage to property from loss of control of vehicles, water being cut off, contractors not subcontracted directly by Special Touch Landscaping, or other actions not directly caused by Special Touch Landscaping. Weekly landscape visits missed by Special Touch Landscaping due to rain or inclement weather will be made up with additional hours on future visits. No credit will be given as a result of poor weather conditions. If the crew arrives at your property and the ground is wet the crew will just do a cleaning of the property excluding the mowing of the grass. This is done to prevent tire marks or damage to the grass when it is soft.
We are very careful when we service your lawn, but if a covered incident does happen, we will repair the damage. Contact us immediately, no later than 24 - 48 hours after the service where the damage occurred. If you have a covered claim the submission of sufficient evidence is required, receipt of the item, photos of the damage, a contractor may require a review of the item to evaluate the damages.
Your lawn will typically be serviced on the same day of every week depending on the area that your home is located. The only exception to this is, if we are redrawing our routes to make room for new customers, we will contact you if your lawn service will be performed on a new day. Additionally, heavy rain will prevent us from being able to service your lawn. In this case, we will attempt to reschedule for the same weekend.
We cannot guarantee any specific time for your lawn service. All routes are completed between 7am and 6pm, Monday through Friday. All full service(s) plans follow the Special Touch Landscaping yearly schedule for service(s). For first time customers, please keep in mind that it make take 3 to 4 visits before your property becomes exceptionally well-manicured pending the condition of your landscape upon signing up. Thank you for understanding in this matter.
CANCELS, CHANGES, COMPLAINTS, AND COMMUNICATIONS:
Please, make all communications, changes to service, or complaints through the office and not the service team. There is a possibility that your team leader may forget, be off the next day, or misunderstand the information. Contacting the office directly allows us to insure that your changes or needs are noted correctly in your customer file and are placed on work orders, and it is the only approved way to for a change to service or additional services. The team is authorized to perform only the work listed on their work order for the day, additional work requires authorization and approval of the office before proceeding.
Our service team loves pets, but all pets do not love us! Please make an attempt to have your pets indoors or kenneled while we are servicing your yard. We can service your property with pets around but we take no responsibility for any injury to your pets. If we think that a pet is aggressive, we will not service the property that is accessible by that pet. If we cannot service your property due to the gate being locked or closed there will be no credit given. This can be prevented by providing us with a key or code to access the back yard.
We do understand occasionally a credit card may be declined for various reasons: lost; new card; expired etc. We will e-mail to let you know your card was declined if we do not receive a return call and/or updates before your next scheduled service date, service may be suspended until payment is received and tall grass fees may apply. A $5 fee is added for declined card fees. Delinquent accounts: $15 late fees added to unpaid balances for each month that such balance remains, plus all costs incurred for the collection and reasonable attorney fees.
Cancellations are ONLY accepted through e-mail. It is your responsibility to inform us of a cancellation. You will be charged for all work provided until this office is notified of your cancellation request. Please do not tell the service team that you wish to cancel, it may be misunderstood or they may forget to inform the office. Either party shall give 30-day written notice, by certified mail, for cancellation of the agreement. Max and plus service agreement contracts that are canceled within the first 12 months of service will be subjected to $250 cancellation charge which will be applied to the credit card on file.